How to Reserve
Reserve by Phone or Email:
Contact our office by phone at 310-854-1500 or by e-mailing us at firstname.lastname@example.org and one of our reservation agents will make arrangements for your stay.
We will need your first name, last name, city, state, zip code and the country you are coming from. We will also need your phone number and email address. We would prefer to have both your cell phone number as well as your home number. By providing your cell phone number, we will be able to contact you while you are here.
Our reservation agents are friendly and courteous and are here to help you book the vacation of your dreams. Let us help with restaurants, planning events or anything else that you may need while you are on vacation.
To confirm a booking you will need to pay a 50% deposit that is applied towards your remaining balance. For example, if the cost for your total stay is $7,500, the $3,750 deposit will go toward your stay and the remaining balance will be $3,750.00. The 50% due at the time of reservation is NON-REFUNDABLE. Please make the final payment for the remaining balance 60 days prior to arrival. Please make sure to include a copy of your confirmation so we know where to apply payment. If we do not receive payment 60 days prior to arrival, our booking software will automatically charge the remaining balance and you will be sent a receipt stating that your reservation is paid in full.
Final payment is also NON-REFUNDABLE. However, if we are able to re-rent the property for the same dates and amount you canceled, you will be refunded the total. To clarify, if you cancel before 60 days of arrival you will forfeit the 50% deposit unless we are able to re-rent your property for the full amount. If you cancel within 50 days of arrival, you will forfeit the entire amount unless we are able to re-rent your property for the full amount. Also, and for example, if your reservation was for five nights, and we were able to re-rent the home after you cancel for just three nights, we will refund the three night stay at the price that the home was rented for.
We cannot and will not make exceptions in regards to our No-Refund Cancellation Policy. If you believe there is any chance of cancellation, we encourage you to purchase travel insurance. In many cases, travel insurance will cover your reason for cancellation. Details on the policy we offer through CSA can be found below:
Find Property Online:
You first need to go to the home page of our website at www.luxpads.com. On the left hand side of the page, you will find the “Book Now” box displaying arrival and departure dates. Enter your arrival date by clicking on the small calendar to the right of the date box. A little calendar will pop-up. Mark the date you would like to check-in. Then follow the same process for the departure date. After completing these steps, move on to the “Location” drop down menu. If you are not sure where you would like to stay, simply leave “Location” blank and all available homes during your requested time will be displayed. You may also narrow down your search by the number of bedrooms or guests.
Next, click on the Check Availability button. Now you will find a list of homes displayed with a thumbnail picture of each home, all of which are available during the dates you requested. These pictures showcase the best aspects of the home. If you see a home that you would like more information about, click on the “View This Rental” button and you’ll be able to review more photos and find a property description and a list of amenities.
Reserve a Property Online:
If you have found a home where you want to spend your vacation, click on the orange button located at the top of the page that says “Book It Now”. You will then be prompted to the next page that will display your arrival and departure dates. You will also find information about the property you have selected. Make sure to check this information for accuracy. This information will ensure that you have booked the correct home for the correct dates. Now click “Book It Now” one more time. It will prompt you to the next step for reserving your vacation home online. Once you are at this page, read through all the options, pricing, and terms and conditions. Please check the box at the bottom of the page indicating you have reviewed our policies. If all is correct after you have double checked everything, it is now time to continue on by adding your billing information.
We will need your first name, last name, city, state, zip code and the country you are coming from. We will also need your phone number and email address. We would prefer to have both your cell phone number as well as your home number. By providing your cell phone number, we will be able to contact you while you’re here.
Our online required deposit policy is the same as our email or phone required deposit mentioned above.
Select a Payment Method:
Credit Card: Select your credit card type, credit card number, expiration date and the three digit code known as the CVN on the back of your card. The CVN is the three digit code located underneath the right hand side of the signature line on your back of your credit card.
Submit Payment and Complete Reservation Request:
After you click on “Book It Now” you will be taken to a page that will have all the information you have just typed. Your billing address and your payment information will be blanked out except for the last few digits. You will be shown the total reservation that you will have just completed.
Once you are sure everything is correct and you are happy with everything you have selected, then click “Confirm” and submit your reservation. Once you have submitted your reservation online, you will be contacted within 24 hours by a specialist who will notify you by telephone or e-mail to confirm your booking. Your reservation is NOT confirmed until you have been contacted by LUXPADS via telephone or by email and you receive a confirmation number.
Thank you for considering a LUXPADS Luxury Rental for your next vacation destination! We hope to see you soon!